ISO/IEC 20000 is the international standard for IT Service Management (ITSM). It provides a structured framework for planning, delivering, and improving IT services to meet business and customer needs. ISO 20000 certification is awarded to organizations that implement an effective Service Management System (SMS) in compliance with the standard. It ensures that IT services are reliable, efficient, and continuously improving. https://ias-indonesia.org/iso-....iec-20000-sertifikas
